Returns & Exchange
Last updated: August 30, 2026
We want you to love your SILVO jewelry. If you're not fully satisfied with your purchase, we're happy to help with a return or exchange under the conditions below.
Eligibility
Items must be returned within 2 days of delivery, unused, unworn, and in their original packaging with all tags intact. Earrings are not eligible for return or exchange for hygiene reasons, unless defective.
How to Initiate a Return
Contact our support team with your order number and reason for return. Once approved, we will arrange a pickup or provide instructions for shipping the item back to us.
Refunds
Once we receive and inspect the returned item, refunds will be processed to your original payment method within 5-7 business days.
Exchanges
If you'd like a different size or product, we're happy to arrange an exchange, subject to stock availability.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos of the product, and we will arrange a replacement or refund at no additional cost.
Contact Us
For any questions about returns or exchanges, reach out to us at connect@silvo925.com.
We want you to love your SILVO jewelry. If you're not fully satisfied with your purchase, we're happy to help with a return or exchange under the conditions below.
Eligibility
Items must be returned within 2 days of delivery, unused, unworn, and in their original packaging with all tags intact. Earrings are not eligible for return or exchange for hygiene reasons, unless defective.
How to Initiate a Return
Contact our support team with your order number and reason for return. Once approved, we will arrange a pickup or provide instructions for shipping the item back to us.
Refunds
Once we receive and inspect the returned item, refunds will be processed to your original payment method within 5-7 business days.
Exchanges
If you'd like a different size or product, we're happy to arrange an exchange, subject to stock availability.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos of the product, and we will arrange a replacement or refund at no additional cost.
Contact Us
For any questions about returns or exchanges, reach out to us at connect@silvo925.com.